FAQ

FAQ

What is property concierge and lifestyle services?

A property concierge serves as a personal representative for the property owner taking care of one of your most valued assets, your home or your investment allowing you to have the luxury of more time. Property concierge are available to check in on your property, wait for utility services, collect mail packages, coordinate and schedule a range of home services.

 

Lifestyle services caters to those clients with active personal, professional or social lifestyles. The benefits can be endless with a phone call or email we can manage your busy schedule and bring balance allowing you to have more time for what really matters. There is no need to worry during travel or at the workplace, we will step in and manage your personal errands and task.

How can a property concierge or lifestyle manager enhance my life?

Our goal is to provide you with freedom and flexibility to enjoy your life and spend time on what matters the most which includes, family, friends, your business, traveling, social events and anything that you want to accomplish. As long as the service or task is legal, moral and ethical contact us.

AW Concierge gives you personalized service and the luxury of time.

What is the difference between a property management company and AW Concierge?

Property Management company handles all aspects of managing your property.  Most times you are contracted at a specific percentage of the monthly rental value, plus expenses.  You may or may not have the same contact person and the service is not as personalized.  AW Concierge is an extension of you and provides property and lifestyle services specifially based on your daily, weekly or monthly needs.  You have the opportunity to purchase the membership plan that aligns with your lifestyle.

What is the process to set up a service?

The process is as simple as:

  • Fill out the online form, email or call us directly.
  • Have a brief phone consultation to discuss the appropriate service and membership plan.
  • If you desire, meet in person to finalize.
  • Receive our agreement for review and signature.
  • Receive your invoice
  • AW Concierge schedules our first service.

How do you keep track of the time used on my task?

We have a system that allows us to track your time against your tasks.

How am I billed for the completed task or services?

Members will have a concierge account created, and a retainer is paid based on the selected plan.  Once a request is completed, we will withdraw our fee from your prepaid account.

On-Demand client payments are paid in full proir to service.

Who do I contact if I have an emergency during non-business hours?

Our team is aware that life isn’t just 9-5. You can call us anytime, day or night and your call will be answered.  If the emergency can’t wait until the next business day, your message will be forwarded and returned by a team member within 1hr.

Which forms of payment are accepted?

We accept Mastercard, Visa, Amex & Personal checks (checks must clear prior to service).

What is the cancellation policy?

We ask that you provide us with 24 hours notice when cancelling a service request.

Do you have insurance coverage?

AW Concierge is fully insured.

What if I am unhappy with the service?

AW Concierge goal is to give you more enjoyable time and quality service.

We will make every effort to resolve any issues that may arise. Feel free to contact us immediately for assistance.